Privacy Policy
Last Updated: July 17, 2026
Effective Date: July 17, 2026
1. Who We Are (Data Controller)
Luminify Technology limited is the data controller responsible for the processing of personal information described in this Privacy Policy. This policy applies to our business website, partner inquiry flows, and B2B eSIM related services and communications.
| Contact Email | service@linkbearesim.com |
|---|
If you have questions about this Privacy Policy or our data handling practices, contact us at service@linkbearesim.com. We aim to respond to privacy-related requests within 30 days.
2. Information We Collect
We collect information that is reasonably necessary to provide B2B eSIM services, maintain our website, support partners, and prevent abuse.
2.1 Personal Information
- Name, work email address, phone number, company name, and job title submitted through contact or onboarding forms.
- Billing and transaction information required for quoting, invoicing, finance review, or payment support.
- Identity or business verification information where required for fraud prevention, compliance review, or account approval.
2.2 eSIM and Device Information
To activate and support eSIM services, we may process the following technical identifiers and service records:
| Data Type | Purpose | How It Is Used |
|---|---|---|
| EID | Bind an eSIM profile to a compatible device | Activation, delivery, troubleshooting, and lifecycle management |
| ICCID | Identify a provisioned eSIM profile | Order tracking, service provisioning, customer support, and billing reconciliation |
| IMEI / Device Model | Check compatibility and reduce activation issues | Validate supported devices and diagnose failed installs |
| Activation Code / QR Data | Securely deliver the purchased profile | One-time activation flow and controlled customer delivery |
| Network Usage Data | Measure service usage and protect platform integrity | Billing, plan controls, anti-abuse checks, and support review |
2.3 Usage and Technical Data
- Website usage data such as visited pages, session activity, referral source, and feature interaction.
- Technical metadata such as IP address, browser type, operating system, device identifiers, and language settings.
- Approximate location data inferred from IP address for routing, fraud prevention, compliance, and service optimization.
- Error logs, diagnostics, and performance data used to keep the platform stable and secure.
2.4 Communications
- Emails, tickets, chat conversations, call notes, and form submissions related to sales, onboarding, or support.
- Feedback, surveys, and service improvement discussions shared by prospects, partners, or customers.
3. Legal Basis for Processing
Where applicable, we process personal information under one or more recognized legal bases, including contract performance, legitimate interests, legal obligation, and consent.
| Processing Activity | Legal Basis |
|---|---|
| Account creation and service delivery | Contract performance |
| Billing, invoicing, and payment support | Contract performance and legal obligation |
| Fraud prevention, abuse monitoring, and security logging | Legitimate interests |
| Regulatory compliance and lawful disclosure | Legal obligation |
| Product updates, service notices, and support communications | Legitimate interests |
| Optional marketing emails | Consent |
4. How We Use Information
- Provide quotes, activate eSIM services, deliver partner support, and manage account operations.
- Operate billing, reconciliation, refunds, and finance workflows.
- Protect the website and platform against fraud, abuse, unauthorized access, and service disruption.
- Improve product experience, documentation, onboarding flow, and support efficiency.
- Send service communications, legal notices, and consent-based marketing messages where permitted.
5. How We Share Information
We do not sell personal information. We may share information with the following categories of recipients where reasonably necessary:
- Connectivity and infrastructure partners that help activate, route, and deliver eSIM services.
- Payment, invoicing, and fraud-prevention providers that support commercial operations.
- Cloud hosting, analytics, and security vendors acting under contractual confidentiality and data protection obligations.
- Regulators, law enforcement, courts, or other authorized bodies where disclosure is legally required.
- Potential acquirers or advisors during a merger, acquisition, restructuring, or financing event, subject to appropriate safeguards.
6. International Transfers
Because our business, partners, and infrastructure may operate across multiple countries, personal information may be processed outside your original jurisdiction. Where required, we rely on contractual, organizational, and technical safeguards to support lawful cross-border transfers.
7. Data Retention
- Account, order, and billing records are retained for as long as needed to provide services, meet accounting obligations, and resolve disputes.
- Security logs and operational diagnostics are kept for a limited period aligned to platform security, fraud prevention, and troubleshooting needs.
- Support tickets and business communications may be retained to maintain service history and handle follow-up requests.
- Where retention is no longer required, data is deleted, anonymized, or securely archived according to internal controls.
8. Cookies and Similar Technologies
We use cookies and similar technologies to operate essential website functions, remember your preferences, and measure site performance when you allow optional categories. You can review or update your choices on our Cookie Settings page.
| Category | Purpose | Status |
|---|---|---|
| Strictly Necessary | Keep the website secure, remember core session state, and support essential page functionality. | Always on |
| Preferences | Remember non-essential interface choices such as saved cookie preferences. | Optional |
| Analytics | Help us understand aggregate usage patterns so we can improve content and conversion flows. | Optional |
| Marketing | Support campaign measurement and partner attribution when enabled. | Optional |
9. Security Measures
We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include access controls, encrypted transmission, monitoring, and vendor risk review. No method of storage or transmission is completely risk-free, but we work to maintain security aligned to our business model and platform operations.
10. Your Privacy Rights
Depending on your location and applicable law, you may have some or all of the following rights:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion where retention is no longer required.
- Object to or restrict certain processing activities where applicable.
- Request export or portability of eligible personal data.
- Withdraw consent for consent-based processing at any time.
To exercise a privacy right, email service@linkbearesim.com and include enough detail for us to verify your request and respond appropriately.
11. Third-Party Links
Our website may link to third-party websites, partner tools, or external resources. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies separately.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect business changes, legal requirements, security improvements, or platform updates. When we make material changes, we will update the “Last Updated” date on this page.
13. Contact Us
For privacy questions, data requests, or concerns about this policy, contact service@linkbearesim.com. For general business inquiries, you can also use our contact form.